Payment Options
Flexible payment methods to suit your needs
- Instant payment processing
- Automatic recurring billing
- Secure encryption via Stripe
- Save card for future payments
Pay securely online through our billing portal. Your card details are encrypted and processed by Stripe - we never store your full card number.
- Pay with PayPal balance
- Link your bank account
- Guest checkout available
- PayPal buyer protection
Use your PayPal account or pay as a guest without creating an account. PayPal accepts most major credit and debit cards.
- Pay directly from your bank
- No card required
- Ideal for business accounts
- Manual payment each invoice
Transfer funds directly to our bank account. Use your invoice number as the payment reference.
Switching to Bank Transfer
To use Bank Transfer as your payment method:
- Sign up with a credit card - Your card payment covers your first month of service
- Email our support team - Request to switch your payment method to Bank Transfer
- We'll update your account - From your second month onwards, invoices will show our bank details for EFT payment
Please note: The initial credit card payment is not refunded - it pays for your first month of service. Bank transfer payments typically take 1-2 business days to clear. Please ensure you pay invoices before the due date to avoid service interruption.
Contact SupportSecure Payments
Your payment information is protected
SSL Encrypted
All transactions protected with 256-bit SSL encryption
PCI Compliant
Card payments processed by PCI-DSS certified providers
Privacy Protected
We never store your full card details on our servers
Local Support
Adelaide-based team for any billing queries
Payment FAQs
When will my payment be processed?
Credit card and PayPal payments are processed immediately. Bank transfers typically take 1-2 business days to appear in our account.
Can I change my payment method?
Yes! You can update your payment method anytime through the billing portal, or contact support to switch to bank transfer.
What happens if my payment fails?
We'll notify you by email and retry the payment. If payment remains unsuccessful, please update your payment details or contact support to avoid service interruption.
Do you offer payment plans?
For Enterprise Ethernet services, please contact us to discuss payment arrangements. Standard services are billed monthly in advance.